RETURN AND REFUND POLICY
Last updated: 04/18/2026
PRIVATE ARTIFACTS provides limited, individually prepared and made-to-order physical items. Each order is subject to a pre-confirmation process prior to payment.
1. PRE-PAYMENT CONFIRMATION PROCESS
Before payment is accepted, the customer reviews and confirms all relevant order details, including but not limited to:
- product characteristics
- presentation and format
- pricing
- delivery expectations
Payment is accepted only after the customer has fully reviewed and agreed to proceed.
2. EXPLICIT ACCEPTANCE AT PAYMENT
By completing payment, the customer explicitly confirms that:
- all details of the order have been reviewed and accepted;
- the item is made-to-order or individually handled;
- the order is final and non-cancellable;
- the item is not eligible for return or exchange;
- this policy is accepted in full.
Payment constitutes a legally binding agreement to these terms.
3. IRREVOCABLE ORDER STATUS
Once payment is completed, the order enters processing immediately and cannot be canceled, modified, or reversed for any reason.
4. FINAL SALE — NO RETURNS
All items are classified as FINAL SALE due to their individualized or limited nature.
We do not accept returns or exchanges for:
- change of mind
- personal preference
- subjective dissatisfaction
- expectation mismatch where the item corresponds to the agreed description
5. STRICTLY LIMITED EXCEPTIONS
A request may be reviewed only if:
- the item arrived physically damaged;
- the item contains a significant defect;
- the item delivered is materially different from the confirmed order.
Minor variations, artistic differences, or packaging differences are not considered defects.
6. CLAIM REQUIREMENTS
Any claim must be submitted within 24 hours of confirmed delivery and must include:
- order number
- customer name
- clear, unedited photographic evidence
- packaging condition
- unboxing evidence (recommended)
Failure to comply with these requirements may result in denial.
7. RESOLUTION RIGHTS
If a claim is accepted, resolution is determined at our sole discretion and may include:
- replacement
- partial refund
- full refund
We reserve the right to require return of the item prior to resolution.
8. TRANSFER OF RESPONSIBILITY
Responsibility for the item transfers to the customer once delivery is confirmed by the carrier, except in verified cases under section 5.
9. SHIPPING AND EXTERNAL FACTORS
We are not responsible for:
- carrier delays
- customs processing
- incorrect address provided by the customer
- failure to receive the shipment
10. DISPUTE AND CHARGEBACK NOTICE
By completing payment, the customer agrees to seek direct resolution first.
We reserve the right to contest any unjustified chargeback using:
- this policy
- order confirmation records
- proof of customer agreement prior to payment
- delivery confirmation
11. LEGAL RIGHTS
Nothing in this policy excludes rights that cannot be waived under applicable law.